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Terms & Conditions


TERMS AND CONDITIONS

All Products made by Cake Pop Mum are subject to the following Terms and Conditions.

 

INGREDIENTS

All cake pops, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.

It is the responsibility of the Customer to inform Cake Pop Mum prior to the confirmation of their booking, of any allergy / intolerance issues.  It is the responsibility of the Customer to inform their guests of all allergy / intolerance information, and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake pops.

All special dietary products are NOT guaranteed suitable for allergies, and are suitable for intolerances only.

All products are made to be eaten on the day of the celebration.

 

QUOTATIONS

 All Quotations are valid for 30 days from the date of issue.

If in the event that the desired date has been filled by another order / customer, prior to the Customer confirming the booking, Cake Pop Mum, is not obliged to honour the quote.

All Quotations are not bookings. All Quotations are subject to availability.

 

ORDERS

Here at Cake Pop Mum, we prefer at least thirty (30) days notice for all orders, as we are continually booked in advance.  We will however endeavour, where availability permits, accept short notice cake pops.

Any Products ordered from a picture or photo, of a product produced by any other cake maker, can only be reproduced by Cake Pop Mum as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.

 

 DEPOSITS

A non-refundable deposit of 50% is required to hold your date within fourteen (14) days prior to pickup.

Where Cake Pop Mum has delivered a product that is an accurate interpretation of what has been quoted and invoiced, but the Customer does not accept the finished Product, the deposit WILL NOT be refunded. The Customer can choose to pay the remainder and take the Product/s, or leave them at no extra cost.

If an order is placed within the fourteen (14) days prior to pick up, The 50% deposit is expected within 24 hours of invoice.

 

UNFORESEEN CIRCUMSTANCES

Where Cake Pop Mum cancels the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer.

The deposit will be refunded via bank transfer only, and the Customer will need to provide these bank details to Cake Pop Mum.

 

FINAL BALANCE PAYMENTS AND PICKUPS

The balance is due on or before 14 days of pickup date, and before the Product leaves the premises.

If paying by cash, correct change is appreciated, as no cash is kept on the premises. And change will not be able to be provided by Cake Pop Mum.

If paying by internet transfer, the money needs to clear into the account BEFORE the product leaves the premises.

If an order is placed within the fourteen (14) days prior to pick up, the 50% deposit is expected within 24 hours of invoice.

 

PICKUP & DELIVERY

Pickup & Delivery will be carried out in a safe and appropriate manner. Once picked up or delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the Customer to store and care for the cake pops as per Cake Pop Mums instructions. If anything is to happen to the cake after this exchange, and deemed to be fault of the Customer through not following the instructions provided, Cake Pop Mum is not liable for any damages.

A pickup or delivery date and time will be agreed by both parties, and if the Customer is not at location at this time and date, and Cake Pop Mum is not able to contact the Customer, the product will be transported back with Cake Pop Mum and it will be the Customer’s responsibility to collect the product at a time that suits Cake Pop Mum.

 

PUBLICATION

Cake Pop Mum reserves the right to use any image of a product made by us for publication at a later date.

Cake Pop Mum will endeavour to not post any photos on social media or other platforms until after your event has taken place.

Cake Pop Mum will never use any image that is supplied by the Customer, without first obtaining the Customer’s permission. Ie: Children’s birthday parties, and photos of the events.

 

RETURN OF HIRED EQUIPMENT

Deposits are taken for all equipment. All equipment must be returned on agreed date or extra charges may be levied to cover hire costs. Any damages to equipment will incur a reductions of deposit returned in order to cover costs of repair or replacement.

Equipment hire price, deposit and all other charges will vary depending on which item of equipment is being hired, and in what condition and time frame it is returned by the Customer.

 

GIFT VOUCHERS

Any Gift Vouchers or Flyers being redeemed will only be honoured if the pickup date is within the expiry period of the voucher.

The voucher or flyer must be presented upon picking up baked goods, otherwise the items cannot leave the premise. The voucher must be surrendered upon pickup of baked goods, as is treated like cash. 

 

DAMAGE

It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer has accepted the item as is, and is responsible to ensure that products gets to its destination safely and is stored as per instructions from Cake Pop Mum to achieve best results for taste and quality and to avoid any damage.

Other considerations are:

  1. THIRD PARTY PICKUP
    If a third party will be collecting the cake on the Customer’s behalf, this party will be given all appropriate information that would have been given to the customer. Same conditions apply as if customer were to collect themselves.
  2. POSTPONEMENT
    If, for any reason the event is required to be postponed, please contact me immediately.
    The new date proposed will be subject to availability.
  3. CANCELLATIONS/REFUNDS
    If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:
    II) If the cancellation is up to one (1) month in advance of your event date, you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake.
    III) If the cancellation is less than seven (7) days prior to your event, there will be absolutely no refunds given.
    IIII) Refunds will be paid within 30 days of cancellation.
    IIIII) The monies, if owed, will be refunded via bank transfer only, and the Customer will need to provide these bank details to Cake Pop Mum

Please note: Any non-refunded balance may be credited toward future purchases, at the decision of Cake Pop Mum